By using this site, you signify your assent to these terms. If you do not agree to these terms, please do not use the site, and do not make any purchases of our products.
Personal checks, money orders and credit cards processing (CCNow (internet), PayPal (internet) or PayPro (phone, email or fax) processing.
Generally, we ship 1 week after receipt of order. Larger items may ship in two weeks after receipt of order.
Unless an order is defective, Shipping fees are non-refundable
Shipping fee discounts when coupons are used in the transaction are non-refundable.
METHODS OF DELIVERY:
Depending on the delivery destination, we use insured US postal delivery, FedEx ground or UPS ground or US priority mail.
Deliveries to APO/FPO destinations will be shipped USPS parcel post. When shipping to APO/FPO destinations can take take up to 1 month, sometimes even longer. Please be patient.
We usually ship USPS. International shipping can take up to
1 month, sometimes longer. Please be patient.
Please be aware that items that are shipped to International destinations, may be subject to duty (import tax) payable to your government. If the shipping company (UPS, FEDEX, USPS) assists in the customs clearance process, they may also add a separate handling fee. Both these fees are usually nominal, but if this is a concern of yours, you should check with your customs and/or FEDEX, UPS and or your postal service just to be certain.
The Spaghetti Ice Cream Company reserves the right to substitute a product of equal or greater value to an order at our discretion (Spaghetti Ice Cream makers only, not ice cream makers or coffee makers).
We will never sell or give your personal information to anyone without your knowledge or written consent.
ALL UNITS (COMMERCIAL/HOME): If a product is defective, you may return it within 30 days and we will promptly refund your money.
All merchandise should be returned in original condition, with original packaging, accessories, parts, instructions, manuals, in a properly packed corrugated shipping box.
If the item is not returned in its original condition, or is not returned in a properly packed corrugated shipping box, and is damaged because handling by the shipping company or the Postal Service, you will be responsible for the damage to the unit and will ONLY receive a refund of the value that we can resell it at (usually about 1/2 of it's original retail price.
If you would like to return an item, you must obtain a RMA number prior to returning, by calling us at: 866-836-4968. If you do not obtain a RMA number prior to returning, the shipment will not be accepted and will be returned to you at your cost. Shipping costs are not refundable. All items over $100 are subject to a 15% restocking fee.
If you paid with a personal check or money order, we will send you a refund check. If you used a credit card, we will credit your account.
We have found that dissatisfaction with any product is usually
an effect of improper training or not following instructions completely. If you are not happy with the unit you purchased, or it does not live up to your expectations, please contact us via email firstname.lastname@example.org
or telephone 866-836-4968. and we will do our best to help you get the most out of your purchase. We want you to be happy with your equipment, so you will tell your friends about us.
Warranty: For all new Nemox commercial ice cream makers and coffee makers, there is 1 year limited warranty, covering parts & labor.
For Spaghetti Ice Cream Makers, there is a 6 month warranty against defects in workmanship.
Any product that show signs of significant mishandling or abuse (where operating instructions are ignored or are not followed) will NOT be covered under warranty.
EFFECTIVE DATE 9-1-06